There was no working hot tub, which is why we booked it. The room was dark, unpleasant and looked nothing like any of the pictures. There was no kitchen facilities except a fridge which wasn't turned on. The room smelled extremely strongly of cleaning chemical, but the room itself was dirty- there was hair on the shower for example. The lack of hot pool was disappointing, but we actually couldn't stay- the smell was overpowering and the room was unhygenic. We were not given a refund, so I recommend looking at this place before booking / paying for it. The man who was working there was very lovely and I believe he was rushed off his feet this day.