This was by far the worst hotel experience I’ve ever had. We came back late at night and our room card wasn’t working, so we went to the lobby to get a new one. To our shock, there was no one at the front desk. Just one operator was supposed to be on duty—and he had completely disappeared for over an hour.
We were stuck outside the room in the cold, along with other guests who also needed help. We knocked on doors and windows and kept calling out “hello,” but there was no response. We couldn’t access a bathroom, couldn’t pay our taxi driver because our money was locked in the room. It was an absolute nightmare.
When the operator, Summit Patel, finally returned, he casually said he was “dropping someone off.” After a long argument, he agreed to give us a refund in the morning. But when morning came, he completely went back on his word and refused. To make things even worse, when we expressed how unacceptable the service was, he actually said, “If you want better service, you should go to a better hotel.” That says it all.
As if that wasn’t enough, the room was disgusting. There was mold on the walls, stains everywhere, hair on the bed sheets, and even burnt holes in the sheets. Completely unhygienic and not fit for guests.
Do yourself a favor and stay far away from this place. Zero professionalism, zero accountability, and zero respect for guests. I wouldn’t recommend this hotel to my worst enemy.
