2/10 Mediocre
16 de noviembre de 2024
When we arrived we checked into room 2 at no point was we made aware how noisy this room was. as it is above the busy restaurant.
By 9pm we had had enough of the noise and asked to move to a different room ?
We then move to room 7 which was a lot smaller than the room we booked a big downgrade in the morning the water was too cold to have a wash or shower ?
Also the fire alarm was activated on three different occasions waking us up each time on the first time I called down to reception and asked what was going on. Do we need to evacuate the hotel? I was told no it is an issue with the fire alarm in the bar, I said to the lady are you aware of the fire process and you need to make all residents aware that this is a thoughts activation? I suggest you knock on every door and tell them which she did they should not need me to tell your staff the process for a fire alarm?
I would suggest some training
Diane
Diane, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
