When we arrived to the hotel after a 14 hour flight, the recepcionist told us that the booking had been cancelled. I explained to him that I had booked and paid the room through the website hotels.com and he told me that there was no booking. I had to get very angry with him and show him the booking and finally he found my reservation. He was very rude and he did not apologize for hos mistake. When we went to the room, there were two black big cockroaches (insects) on the wall. We came back to the desk to ask for another one and the recepcionist was not even surprised. The room was dirty, food and papers unders the bed. It was very dark, although in the photos it seems fine. The bathroom smelled verybad (pee). The only good thing wasthe metro station, that is near. It is a bit hidden, it was hard to find. I thought it was a 4**** hotel but in my opinion in Europe it would be a 2** star hotel. I would not recommend it.