After booking a 4-night stay, I received instructions to text the property in advance of the time of my arrival. I did that (and still in my texts). Upon arrival as stated, it was raining and cold (no one’s fault), and I went to the property, and no one was there. I rang the Ring doorbell and no answer. So I called the designated number and left a VM. I then texted again asking someone to call so I can get to my room. Again, I have the text strings. No one returned the call or text. So I called Hotels.com number. I was on hold with them for literally 90 mins. (again, I have screenshots). Then 2 days later, Blue60 texts me (same thread) and asked was everything okay. I never got any instructions or call back or texts about how to checkin (and nothing in spam/junk folders). Here’s the kicker - when I responded to the text that I never checked in because I never got instructions or a call or text back, there was no a reply whatsoever. … After 90 mins. in my car waiting for both Blue60 and hotels.com, I hung up and got back online and booked another hotel, and drove to it. 2 days later, I called Hotels.com, explained everything, and they refunded me the full amt. paid to Blue60.