When we arrived a lady at the counter looked at me, said “I’m busy” and walked away - what a warm welcome! Room was dirty upon arrival - dried soap or lotion globs on the bathroom counter, dishes in cabinets were disgusting, hair on the sheets in the bed. We attempted to shorten our stay and couldn’t get ahold of anyone - no one would answer the phone. We finally found a staff member who told us “the policy is you can cancel 24 hours prior to the next days checkin, but it’s a busy weekend and I don’t feel like doing it” - so, against the written and stated hotel policy, she refused to cancel our last night even though we were 2 days (48 hours) out from it as per stated policy. I also asked why no one would answer the phone and she told me “we’re busy” (there was no one needing help at the desk). When I asked for this refusal to honor their cancellation policy in writing, she refused. When we went to checkout on last day, no one at the counter and another round of no one answering the phones. Staff was horrific to deal with (and very grungy looking, sweatshirts and attitudes galore, super unprofessional) and made up rules as they wanted, coupled with the trashed dining/breakfast area and disgusting and unclean rooms - stay anywhere else but here.