Room we were initially given (#212) felt like a torture chamber/house of horrors: Ill-fitted curtains not blocking out sun, broken toilet seat, AC on its last leg (room felt stuffy on hot days, mild at best), shoddy paint job, smashed wardrobe mirror in one corner, frequent loud noises (from AC?) in the middle of the night. Balcony rotted out, in disrepair & off-limits! Online photos questionable. No reception/physical presence allows management to hide, and be mean, rude, shirk responsibility, avoid addressing defects, shun valid queries/genuine concerns, bully paying patrons. Hours on the phone (to a coarse, rude woman) later, we're reluctantly switched to a better room. Please, stay elsewhere.