In order: ias soon as I checked in they took me to the basement , as I was told they have a new floor. In the basement?! Hotel room n the basement? Per my request they did give me a room on the 4th floor with a window, which ... wouldn't open . On the bedding cover there was a dirty spot, so I wrapped it all up and put it away, so I'm not in any contact with it. As soon as I removed the cover I saw the ... hair on the sheet. The bedding wasn't changed. I tried to call the reception desk - the phone didn't work. Furious, I stepped outside in search of a maid. Luckily, there were 2 of them in the hallway. I managed to have them understand (no English) that the sheets are dirty. They did. Since there were 2 of us - my 20 y/o daughter and I, I asked for 2 separate beds. There was one queen. Ok, but I asked for the extra sheet, they gave it to me then, but after cleaning my room the next morning took it away. There was no blankets, only sheets. The a/c in the room was loud and without a blanket it was chilly, without a/c - stuffy. pillows were hard and very uncomfortable. 2nd night at 1 am fire alarm broke off...eventually, second night when I came back after the tour, I noticed that my purse was opened. Didn't pay attention to it at first, was too tired. The next morning I pulled out the envelop with cash, there were missing 400 euros. All the smaller money were left there, but not 400 euros in 100th. I was suggested to write an Email , I did, no response so far. DONT BOOK !