They welcome you with delicately cut fresh fruits , a refreshing drink and a cold scented wet facial towel . The staff is very friendly, very helpful and always attentive.They will help you in any way they can , they are amazing ! The rooms have a modern look , the bed is very comfortable. The room is equipped with a minibar where you always find complimentary fresh fruits . At night leave you a little something, like a sweet or candy. The TVs are flat screen .The hotel is ideally located in the old quarter of Hanoi. You can walk within minutes to Hoan Kiem Lake while you go through picturesque streets . . Breakfast is plentiful with a wide variety , from the typical European breakfas , to Asian breakfast . You'll love the foof for sure. Finally I would like to mention some of the people that really make a difference and have always positive , smiling , friendly attitude. They make you feel at home . Jenny , Kathy , Yen and Charly ... oh and the doorman who works at night whose name I forgot . Thank you very much to all! The hotel , staff and service are 100 % recommended. Congratulations !