6/10 Bueno
21 de abril de 2025
Disappointing Reminiscence Trip
I was very disappointed with the hotel and its facilities. I realise it is a listed building and very little could be done about access issues, I could not use my wheelchair inside the building. I could not have a shower during the two days we stayed because there were two steps to get into the shower. We could not open the curtains because the room we were given was on the busy street and people walking past could look into room. The room was very dusty and needs a full deep clean. We did not unpack because all the furniture needed a good polish. Room 34 does not have any photos on any hotel websites, says something for itself!!
For me this stay was a reminiscence trip, having worked in Lutterworth more than fifty years ago,my disappointment was immeasurable.
Having said all this I have to say the food was very tasty, the food was fresh and cooked from scratch, which does not happen in lots of hotels nowadays. The staff were very friendly, professional and efficient, which was a credit to the hotel.
Margaret
Margaret, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
