When visiting Medan, Hermes Palace Hotel Medan is a great choice to consider. Guests can visit the fitness center for a workout or grab a bite to eat at Sirocco, which serves Indonesian cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a snack bar/deli, and a terrace are other highlights.
When visiting Medan, Hermes Palace Hotel Medan is a great choice to consider. Guests can visit the fitness center for a workout or grab a bite to eat at Sirocco, which serves Indonesian cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a snack bar/deli, and a terrace are other highlights.
Languages
English, Indonesian
At a glance
Hotel size
106 rooms
Arriving/Leaving
Check-in start time: 1:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite valet parking
Free onsite extended parking
Transfers
Airport pickup on request (available 24 hours)*
Free train station pick-up
Other information
Designated smoking areas
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee shop
24-hour room service
Snack bar/deli
Traveling with children
Children stay free (see details)
Working away
24-hour business center
Meeting rooms
Computer station
Conference space (2982 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Facilities
Built in 2010
Safe-deposit box at front desk
Garden
Terrace
Television in common areas
Fitness center
Accessibility
Elevator
Wheelchair-accessible registration desk
Room amenities
Be entertained
LCD television
Premium cable channels
Home comfort
Air conditioning
Ceiling fan
Minibar
Coffee/tea maker
Slippers
Iron/ironing board (on request)
Sleep well
Premium bedding
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Refrigerator
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Special features
Dining
Sirocco - This bistro specializes in Indonesian cuisine and serves breakfast, lunch, and dinner. Happy hour is offered. Reservations are required.
Hermes Coffee - Onsite café.
Fees & policies
Refundable deposits
Deposit: IDR 300000 per night
Optional extras
Airport shuttle service is offered for an extra charge of IDR 150000 per person
Children & extra beds
Rollaway beds are available for IDR 250000 per night
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Hermes Palace
Hermes Palace Hotel
Hermes Palace Hotel Medan
Hermes Palace Medan
Hotel Hermes Palace
Palace Hermes
Hermes Palace Hotel Medan Managed Bencoolen
Hermes Palace Hotel Managed Bencoolen
Hermes Palace Medan Managed Bencoolen
Hermes Palace Managed Bencoolen
Hermes Palace Medan Medan
Hermes Palace Hotel Medan Hotel
Hermes Palace Hotel Medan Medan
Hermes Palace Hotel Medan Hotel Medan
Frequently asked questions
Are pets allowed at Hermes Palace Hotel Medan?
Sorry, pets aren't allowed.
Is parking offered on site at Hermes Palace Hotel Medan?
Yes, there's free self, valet, and extended parking.
Is airport shuttle service offered by Hermes Palace Hotel Medan?
Yes, a shuttle from the airport to the hotel is available. The charge is IDR 150000 per person.
What are the check-in and check-out times at Hermes Palace Hotel Medan?
Check-in start time: 1:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Hermes Palace Hotel Medan and nearby?
Hermes Palace Hotel Medan has a fitness center and a garden.
Are there restaurants at or near Hermes Palace Hotel Medan?
Yes, Sirocco offers Indonesian cuisine.
What's the area around Hermes Palace Hotel Medan like?
Hermes Palace Hotel Medan is a short 12-minute walk from Maimun Palace and 15 minutes' walk from Medan Mall.
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Hermes Palace Hotel Medan Reviews
Reviews
6.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.0/10
Cleanliness
6.8/10
Staff & service
7.0/10
Amenities
6.6/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
8/10 Very good
Oct 2, 2024
There were mosquitos at the lobby area.
Other than that it was fantastic, the Conceige were fantastic
Vannan
Vannan, 2-night trip
8/10 Very good
Sep 3, 2023
Zinal Abadin
Zinal Abadin, 2-night trip
4/10 Fair
Apr 22, 2021
The front desk lady was terrible!!
Never again 😡
Verified traveler
7-night trip
8/10 Very good
Nov 5, 2020
Suwarno
Suwarno, 1-night trip
10/10 Exceptional
Mar 12, 2020
Mohd
Mohd, 2-night trip
4/10 Fair
Mar 6, 2020
Not clean enoght and services check in very very slow
Verified traveler
1-night trip
8/10 Very good
Feb 29, 2020
Verified traveler
1-night trip
8/10 Very good
May 1, 2019
Verified traveler
2-night trip
6/10 Good
Apr 22, 2019
Rooms were clean but for a 4 star motel you couldn’t flush toilet paper down toilet and the service to fix it the man was rude. Reception desk very friendly. Fridge didn’t work and no safe 😢
Verified traveler
1-night trip
8/10 Very good
Feb 4, 2019
Verified traveler
2-night trip
2/10 Poor
Sep 12, 2018
Don't stay here.
Jonathan
Jonathan, 2-night trip
4/10 Fair
May 2, 2018
YENITA SANJAYA
10/10 Exceptional
Apr 27, 2018
Kamarnya bersih rapih
Bagus dan nyaman
Hasrizal
This review was submitted before 2018 and has not been verified.
6/10 Good
Dec 3, 2017
体验比较一般
Verified traveler
3-night trip
This review was submitted before 2018 and has not been verified.
2/10 Poor
Jun 29, 2017
poor service and bad service. hotel crazy. lol
Ikhsan Dwi
Ikhsan Dwi, 1-night trip
This review was submitted before 2018 and has not been verified.
6/10 Good
May 29, 2017
Muchtaruddin
This review was submitted before 2018 and has not been verified.
4/10 Fair
Mar 21, 2017
Close to everywhere but very bad services
First we got there and wanted to check in, receptionist was not smiling. So we got impressions that they're not friendly. Once we got to our room, carpet was dirty, there was not any towel, and our bathroom's ceiling was leaking. So we had to ask for someone to check it. There was not any good intention from the hotel to move us to another room. It took them around 20-30minutes to fix the leaking, which it should be done BEFORE they checked guest into that room. When we asked the room boy for bath towel and face towel, he replied that we dont get face towel because we stay at standard room, face towel only for guest that stay at deluxe room. Friday night, live music from their restaurant at upper level couls be heard from our room and it stopped at 11PM. Smoking guest at the non-smoking area in the restaurant and none of the staffs seem like bother to say something to them. Until I asked one of the staffs to warn them because it's so annoying.
diana
This review was submitted before 2018 and has not been verified.
8/10 Very good
Jan 5, 2017
Bra läge
+Mitt i staden och nära till köpcentrum
-Ingen pool för att svalka sig
-högt pris
Verified traveler
This review was submitted before 2018 and has not been verified.
6/10 Good
Dec 25, 2016
Excellent service
Stayed 5 nights in this hotel for visiting relatives and friends. Nice location as very near relatives house & town centre.
The staff were very kind, polite & helpful.
The concept of the hotel is very good as breakfast served at roof top but the staff at cooking counter during breakfast doesn't know how to cook as we were served very oily but cold sausages & yucky omellette.
Quite disappointed with the cleanliness of the room as the blanket smells, carpet looks like never been vacuum before, towels were old, shower head was about to fall of & full of stain.
Eunice
This review was submitted before 2018 and has not been verified.
8/10 Very good
Dec 21, 2016
Nice hotel on Jalan Permuda
Nice clean hotel with friendly English speaking staff. The room was very spacious and had an incredible view - the only drawback was the sun would heat it up during the day but the aircon helped cool it down. Food was good and there is a functioning restaurant on the terrace. The views were awesome from the terrace. Breakfast was good too. The one drawback of this hotel is its location on Jalan Permuda. There's pretty much nothing else around the area unless you walk a few blocks to the north. Good value for money though!
Stacey
This review was submitted before 2018 and has not been verified.
6/10 Good
Dec 1, 2016
Verified traveler
This review was submitted before 2018 and has not been verified.
8/10 Very good
Aug 29, 2016
Good Location
Would stay their again
Fahri
This review was submitted before 2018 and has not been verified.
6/10 Good
Aug 3, 2016
Nyaman
Verified traveler
This review was submitted before 2018 and has not been verified.
8/10 Very good
Jun 11, 2016
BERSIH DAN SELESA
staff yang baik dengan senyuman manis dan keselesaan hotel yg teratur.
GOVENDA RAJU
This review was submitted before 2018 and has not been verified.
6/10 Good
Oct 16, 2015
Good
It's was great to stay here make me really really satisfaction...