The staff are friendly, diverse and multicultural. very professional and welcoming staff, enjoyed good conversation as they really seem to love their job, especially Farid. Breakfast did not have any hot option, but there was enough bread, spreads, hot drinks, cereal, yoghurt etc... Luggage storage service is definitely a plus. Only thing is they really really need to ensure that the sex workers and drug addicts and dealers are not all over the entrance as that was very uncomfortable.