This was our third trip to Garcia. Overall, a satisfactory stay as always, however, a few things are letting the 5 star rating feel more like a 4 star. The service staff in the restaurant and pool bar are not as attentive as we found previously. On a number of occasions the pool bar did not have bottled water available, nor did they seem motivated to seek an alternative. The restaurant was very good, with a great variety. But again, more 4 star, whereas previous years have been an easy 5 star. On one evening the bbq station served up raw chicken to us and a number of other guests whilst rushing to address a queue. This was incredibly disappointing, and luckily avoided illness.
On one night we had the biggest spider we had ever seen join us in our room, but Mustafa from the Technic team was absolutely brilliant in sorting it!
The spa facilities overall were great, and the entire complex is well maintained.
The hotel just needs to work on a few minor points and it’ll easily remain a 5 star resort.