Office is not manned, Need to call and then they get someone to come see you.
The unit we stayed in was tidy, but quite old.
The stair and doors squeaked quite loudly.
No Cutting board, only one small dull cutting knife, no vegetable peeler, no grater.
Had free washing machine, and there was some washing powder there. One dryer did not work (discovered this when i returned 40 mins later. the other one did work.
Had issue using Netflix on the TV the 3rd and 4th night (own account), but had worked first couple nights.