My family travelled down to Roatan for a wedding, luckily not on this property. We checked in and there were some glitches but nothing uncommon. We headed right down to the beach and was eaten alive by sand fleas. No one at the front desk warned us to put on bug spray.
Back in the villa the safe was broken, stuck open and beeping loudly. It took them 3 days to fix it. The kitchen had a constant puddle of water from the dishwasher, the blinds were broken, the villa pool was was missing a lot of tiles, there were chicken bones scattered throughout the main pool, and local protestors at the front gate about not getting paid by the hotel.
But here is the funny, not so funny one! We asked the front desk for more toilet paper and it took them over 48 hours and multiple increasingly distressed phone requests to bring some. They did eventually bring 2 rolls for a 3 bathroom house with 7 people, at the end of the following day. It was such a joke!
We changed villas the last day after my wife’s family left. Gained access at 11am and asked for a key to lock up and go into town, we were told several times that it would be just 5 minutes, it took them 8 hours to get us a key. I was lied to and told multiple excuses finally finding out that a person from housekeeping had it in town. As we crawled into bed that night we noticed blood on the duvet, absolutely disgusting! And to top it all off we were woken by construction at 5 am the last day. This is not a 4 star!