Forenom hotel is far from Helsinki center. In fact, it is in zone C of public transport system, being A zone the city center and thus, going to the city center from the hotel being expensive and time consuming. The only reason why we booked this hotel, despite long distance to city center, is that hoteles.com informed us, upon our specific request, that it had air conditioning. But it happened not to have air conditioning. This has really upset us. In addition, the sauna availability was short time limited, there was only 1 fork available in a 2 guests room, the shower soap dispenser did not work and neither did the URL available for requests and complaints. Besides, we never saw the reception opened, so we never had the opportunity to get these inconveniences fixed...