Not only is there an apparent lack of understanding as to how a check-out time works (10:00 am reminder, apparently), there’s also a problem with the staff. The gentleman who ran the counter during the day repeatedly made rude, unnecessary comments; in addition, he shouted at me to provide a PIN number… Not something I’d expect to provide verbally for the gentleman sitting at the counter, considering I was outside (next to other customers) due to their covid regulations requiring them to use the ‘night window’.
The floor was dirty when I walked into the room. I found several roaches in my room during my stay. The bathroom (room 263) had a very bad, long-term smoke/mold/mildew smell. Even opening the bathroom door made it reek.
To add insult to injury, upon checkout I was informed of an ‘additional $10/night fee for my dog’. Several issues with this - first of which being that my dog was WITH ME at check-in. Not only that, but when I extended, I had her with me at least once. Upon checking out, I was informed this means I lose my $50 deposit.
There were constant gunshots ringing out from across Augusta, and this is several nights in a row (stopping around 11 pm-12 am). There were police officers there at least 3 days of my 5-day stay, including one night where there were 3 police cars parked in the lot. The area is pretty bad, to say the least. The Burger King/Spinx next door had police there nearly every night, for perspective.
0/5. Would not recommend.