I didn't have any problems. They changed the microwave as requested (it didn't work). The room includes the microwave, fridge, pretty okay wide screen t.v., three lamps, A/C with heater capacity; bathroom w/ toilet, sink and shower; one desk and a chair; two bedside drawers/stands. The curtains are totally fucntional. I only used the large windows and the one that opens was easy to open, and lock and unlock. For a couple nights it sound like I had a couple of horses on the top floor (I was in room 111), or they'd be a lot of shuffling around. The t.v. has enough volume to muffle it out. No smoking is allowed inside, but you can smoke outside. They charge $100 deposit for your stay and they totally give it back without a problem (I cheked out at 6:30am and they woke up pretty quick and gave my cash back).
Downtown Santa Cruz is right around the corner, about 5-10mins. Everything you need for tourism is in the office, including bike rental flyers. They charge $20 bucks per hour and $50 for three hours (the bike rental, I mean. Not the hotel).
Enjoy your stay!