2/10 Mediocre
19 de diciembre de 2025
The room was fine. The staff was incompetent. I reserved a room for three nights but because of an airline issue, I arrived a day late. When I arrived, I was charged for the full three nights stay - fair enough; I reserved the room for three nights, after all. But, as soon as I got to my room, I saw that the hotel had already charged me for the full three nights the previous day. I talked to the manager immediately. He was very apologetic but couldn’t figure out how to do the refund. The next day, I talked to a different manager, who told me I needed to talk to the licensee. So I called the licensee the next day, who took my credit card info and said “OK, all done.” Except he didn’t credit my account, he actually charged me AGAIN for the full three-night stay. So then I had to leave a voicemail and send an email saying “ You f***ed up, FIX this.” (In more diplomatic language.) Only then was any money actually credited to my account, but the amount was $100 USD less than what was overcharged. So I had to send another email, with screenshots from my account, saying “You still owe me $100.” Only then did I get my improperly billed money back. I would never stay at the Crown Hotel Surry Hills again.
Eric
Eric, viaje de 3 noches
Opinión verificada de un huésped de Hoteles.com
