There was no one to open the door they asked me to wait 10 minutes, I did then they asked me to wait 10 more minutes I had to go for dinner and come back, when I get back they let me in but there is no one to show you where the door is, there is a sign that send you to the second floor however is on the ground floor, then you kind of go to where you see a key hanging and that is your room, next day I left the key on the door as there was no one to check you out, is nice and clean but is hard to know what to do or where to go and they only spoke italian, I tried in spanish and thst is how I got the info about the ground floor