i would like to say that we cannot consider it a hotel also we cannot even describe it as a one star hotel ,, we arrived on 17th of July and we found that our room has been occupied by another people , the other surprise was when we arrived we found that the hotel rents 2 apartments in a building and there isnt any of the staff members except the porter, and he said you have to call them or get back to them in the other branch which is located at ElManshya.when we reached Elmanshya we found that we found it was a very poor hotel with no air conditions and we didnt have any booking and the receptionist said that he couldnt get those people out of the apartment and this is the reason we didnt get our apartment and he offered to stay at Elmanshya which we refused and we did refund with 120$ instead of 150$ claiming that this is the amount of money which they acquire and the remaining 30$ is for Hotels.com
Kindly we need the rest of our money and it was really an awful trip with unrespectable people.