This is a place that only has someone on the premises for a few hours in the day, so lack of service is baked in.
There's no internet in the room for more than a few seconds. In order to book my travel out of there, I had to go outside the hotel to get internet.
The shower situation is ridiculous. It's on a raised flat surface, with no lip around the shower area and no concavity in the floor, so no matter how careful you are when you take a shower, the bathroom floor is all wet when you're through.
On the first day, I used the towels they gave me to dry the floor, and I put the dirty towels in the laundry basket, and I put the basket on the sink, so the cleaning staff could plainly see them. On my way out, I asked the cleaning lady to leave me two shampoos when she cleaned my room. When I came back, I found the two shampoos, but hadn't cleaned the room at all. She didn't make the bed, change the towels, nothing. But who are you going to tell, since there's no staff there when it happens?
When I checked out, the person who took my key did call a cab for me. That was the only service I got during my stay.
I love Perugia. I can't wait to go back there. But when I do, there's no way I'll stay at this hotel.