We booked this hotel as wanted to sleep a few hours between flights. MISTAKE! First we were sent to Sama Sama hotel which is a fancy version of Sama Sama Express, these siuate on 2 different terminals, then once we were directed to a front desk at airport, we were told that we were not allowed to enter as we had a luggage to check in which you only could do 3 hours before departure. It is not said anywhere on the page of hotels.com that there are such conditions!! When we complained,they said, that they did not find our reservation, so should not worry then they said they will reimburse as obvious we could not enter. Never got a reimbursement. Was the worst night during our travel, as all hotels and lounges were fully booked at the airport, so had to find a hotel outside for 4 hours, taking a taxi and accept whatever we could book.