I made a reservation on hotels.com. I showed up before 9 pm. No one was at the front desk. There was a phone that said, dial 0 for after hours check in. I dialed 0. A person picked up and said, "let me call the front desk." I hear a phone ringing behind a locked door. 30 seconds goes by and the lady comes back on the phone and says, "there's supposed to be someone there, but they're not picking up. I don't know how long they'll be gone, but you'll have to wait because your rate in non-refundable." I did not wait, because that is terrible service. I tried to get a refund and they accused me of dialing the wrong number (seriously, 0?). The property smelled like marijuana and looked shady as hell. I am never booking there again.