We arrived very late at night and the building seemed deserted. The entrance was chained and locked shut and after several minutes of ringing the bell, calling the listed number and shouting up the stairwell, we still were unable to get in. Fortunately our Uber driver was very helpful and woke up a neighbor who somehow got ahold of the proprietor who said they had fallen asleep. We found overselves locked either in or out of the building several times over the next few days (which seems like a serious fire hazard). Despite asking them not to wake us, the staff called the room phone and knocked on our door every single morning starting at 7am to ask some question or other. The place was generally EXTREMELY run down, not in a particularly great area, and the staff just seemed inefficient at every turn. I know Calcutta comes with its quirks but we checked into another hotel a couple of days later that was nice, clean, and in a much more interesting part of the city.