The hotel is located on very short walking distance of the central square of Groningen. Also, museums, shops, restaurants and theatres are within short walking distance.
The staff is professional and helpful. We had a suite. It was clean and well decorated.
There is only one, but important, remark to be made. Although the staff during breakfast was very kind and giving perfect service, we were disappointed about the breakfast. The hotel chooses to serve a la carte in stead of a buffet. Which is fine, as long as the hotel provides a menu. Now we just had to mention some items and the rest was improvised by the staff. There was no menu to choose from. This reduced the hotel to a kind of Bed & Breakfast. If you give a breakfast a la carte you should at least give a proper menu. For us this is a reason not to return.
The four stars for staff and service is due to the breakfast and not due to the staff. They should have five stars.