I would give this place 10 stars if I could. We had a disastrous experience with another Hakone hotel (see my other review). As a result, we booked this hotel only the night before to get a true Hakone Ryokan experience. we reached this hotel around 11:30 am with our 5-month-old drenched in rain. The owner immediately got out, greeted us, offered tea, and gave us a chance to dry out. She also had the hotel shuttle drop us to Hakone Open Air Museum while she prepared our room. She allowed us to check in early. The hotel is located in a very quiet spot and is very traditionally decorated. The whole hotel floor, including the elevators, was covered in tatami mats. We got a Japanese-style suite with an open private bath that received continuous water from the hot spring. The room had every amenity that you might have needed. The kaiseki dinner and the breakfast were some of the best meals we had in our lives. The property also had a public onsen and three private onsen. The CEO helped us book a private onsen session, which was included in the price. The souvenir shop had food and crafts from local artists. We bought a plum liquor that tasted amazing. The next morning, the CEO helped us to plan our itinerary for the day, helped us to buy the Hakone pass, and dropped us at the bus stop. Easily one of our best hotel experiences and the highlight of our Japan trip.