This is a hotel with a prime location and a well trained staff. The rooms are very tired and in need of overhaul, the upholstery on the chairs in our room was coming apart, the curtains were stained, the walls were stained, the carpet was matted and badly stained. The bed was comfortable and the bathroom was nice and very clean.... but in all the room was rather grim, not sure how this became the number 1 in Peurto Madryn,,, perhaps the other hotels are even worse?