The start to our stay was not good. We got off the train at Trechtingshausen and Google Maps told us to head down Mainzer St. to get to the hotel. The entrance from Mainzer St is very steep and dirt path that was quite grueling with our heavy luggage. Once we got to the top out of breath, we realized there was a road that we should have taken. We arrived at 7pm and the reception building out front was closed and the gate to the castle was locked. We were confused for quite a bit before we tried the restaurant on site. They had our room keys. Im sure part of it was because of our language barrier, but as much as we spent on the hotel I would think they would know we might encounter these issues and let us know earlier in the day. The room was clean, but very small. The rest of our stay was just fine, no complaints, just a bad first impression.