When I arrived, and rang the doorbell, I was connected though the intercom with someone, whom I had a very hard time understanding. The sound quality of the intercom connection was terrible. The person on the other end was apparently shouting as loud as she could, but still almost nothing was arriving at my end. I had no phone plan in the UK yet, had to activate my Canadian plan, and eventually was able to call her by phone to receive the information on how to access the building and my room. I wonder why they don't just sent an email as other places do.
When I eventually entered my room, I figured that it hadn't been serviced. The bedding and towels were obviously from the previous occupant. I called the manager again, and she sent a person over who arrived about 30 min later and cleaned the room.
So, my experience certainly wasn't particularly good.