Atrocious hotel. Made for a very uncomfortable stay
We weren’t expecting either a 5 star service or facilities in a budget hotel, however the levels of service and comfort were still disappointing.
The photos of the hotel on this site are deceptive. The entrance is awkward and blocked by cars – making it very difficult to navigate our babies pushchair through. There are several awkward steps instead of a lift to reach reception. No one from the hotel is there to help with luggage until you reach the reception desk.
While the hotel was clean, it didn’t look as appealing as the photos. The dining area had a really low rent feel and when bread or pancakes ran out at breakfast, the staff were slow to replace it until asked.
The above wasn’t enough to ruin our stay, however, not being able to sleep for 2 consecutive nights definitely was. In July, the hotel was hot and stuffy inside and the air conditioning was failing to cool the room. Their maintenance guy initially remarked it would improve. 2 hours later the room he agreed that is was uncomfortably when he revisited. He seemed understanding, but said there wasn’t anything he could do until tomorrow and no more rooms were available. We slept a very uncomfortable, sweaty night. Our 9 month old daughter was violently sick the following day.
We were told the air conditioning would be fixed the next day. Our room was still too hot. The maintenance staff said there was nothing he could do. I would never stay here again.