We do not go much to Chihuahua City, nevertheless when I go I used to go no other hotel but Soberano, 3-4 years ago I went and mentioned to the staff that there was a water leak in the irrigation system right below a sidewalk, to my surprise it is still there!!!
well, my 1st froom had a shower malfunction, no water at all. Phone does not work, so at 7am had to call from elevator telephone, I was changed to another room, which had iron, but no iron table, water is running in this bathroom, but AC was not working properly, staff is not as nice as before, I do not know what's happening, but my favorite hotel felt pretty low grade, room carpet look dirty and pool looked like it has algae. I did not bother to enter. There is quite many things to be done right, please do so. This hotel is an icon to the city, do not let it down.
I really hope my comment does not hurt any feeling, but encourage to get back to the top where you belong.