Staff helpful and welcoming. The hotel is the bottom 2 floors of a high rise building. The rooms are a bit drab, and the lighting poor, but there is a kettle and tea/coffee. It is in the Mardin new town, in the suburbs, so you always have to take a bus or a dolmus to get to where the action is - definitely out on the limb. Breakfast is plentiful. A reasonably priced hotel for families, not for those who may want to enjoy an evening out.