After reading a previous review of the hotel, I was concerned regarding the staff knowing English. I checked in close to midnight and my reservation could not be found. I was fortunate to have a local friend with me and this solved all communication problems. However, I am certain this would not have been an easy process by myself. I was given a smoking room although I had reserved a nonsmoking room. However, there was no smoke smell in my room. Ironically, the hotel was very nice with one exception. There was a lingering smoke smell everywhere. That was a bit annoying. The breakfast buffet was nice, but I thought the food was a bit bland. My checkout went smoothly and there was an English speaking person on duty. Overall my stay was pleasant. If not for the smoke smell throughout the hotel, I would have rated it one notch higher.