2/10 Poor
Aug 26, 2024
I did not stay here. I felt very uncomfortable and did not feel safe. I arrived at 3 to find out that check in was 4, but when I looked at the message saying that they were looking forward to my stay it said 4. The gentleman at the desk said my room was not ready. He did not offer for me to use the pool or anything. I figured out the some of the pictures were Sun Rise Inn and some were Sun Set Inn another location that they had. Very confusing. Anyway I left and did not return. Also I paid $155 for the room (with taxes) - had just booked Saturday. Then when I looked yesterday they were charging $79.+taxes. I felt that I was being taken advantage of. I did put a message on the site stating that I was canceling the room. This is the first time in all the years I used Hotels.com that this has happened. I went another hotel and they honored the Hotels.com price. Thanks for listening.
Verified traveler
1-night trip
Verified Hoteles.com guest review