Sunday, December 25, 2022
Hello, I am Victor Lozano. My family and I stayed as guests at the SpringHill Suites by Marriott New Orleans Downtown/Canal Street hotel, and this company Parking Management Services is their valet company.
We drove a rental Grand Cherokee that was pretty much brand new.
In their care, the right window on our rented Grand Cherokee was broken by the reckless care of their staff valet parking on duty Mr Kedrick, who happens to be the valet manager and he offered to pay for the window for us. But He didn't when I asked for it.
The staff insinuated that maybe a homeless had broken the window that had been in their care for almost the entire trip and was in pristine condition each time we gave it to them to park.
I received the run around from this company and its staff as well as the hotel.