The hallway smelled like sewage and musk. I gagged the entire walk to our room. Check into the room and it smelled worse and was filthy. Picked up the phone to info the front desk, the phone did not work. Had to walk downstairs and inform the front desk. She was nice, she gave us another room. Again the hallway smelled like sewage and musk. Another guest had a complaint as the lady from the front desk was walking in the hallway spraying Odom spray to mask the smell. New room sheets are dirty again. Pick up the phone to inform the front desk the phone does not work again. Walked downstairs again to inform the lady the front desk. It is after 10pm, she was working alone and had a line so I asked for sheets so we could sleep they had no more rooms. We slept on clean sheets on top of the dirty sheets on the bed. The day of check out Housekeeping knocks on the door at 8am, 9am, 10am, 11am. Do not disturb was hanging on the door. Was told ppl check out but leave the sign on the door. Regardless if they do, check out is at 11am so they need to wait til 11 to knock. We told the front desk the night before we wanted a late checkout at 12p and he said okay.
I was promised 10,000 points due to my horrible experience, I have yet received. I have called corporate to make a formal complaint. Still waiting on my points. The hotel is screening my calls, they refuse to allow me to speak with hotel manager.