The hotel is just outside of the main area, so it takes approx. 15 mins to walk to the centre. However there is a beautiful view of the mountains and the toy train is on your doorstep. Unfortunately, the bed sheets and duvet were really dirty, there was no heating and it was freezing. When we asked for a heater, they informed us there would be a charge and then told us they didn’t haven’t any left!
We organised the Tiger Hill view point morning trip and we paid at the reception in full, however after check out, the hotel kept calling us to confirm that we had paid - it was super annoying. Finally we had booked a mountain view but we got the ground floor - which was super noisy, we could hear every conversation had at reception, and we did not have a view of the mountain, just the next door building.
The restaurant food and the wait staff were really nice and it was one of the good things about this hotel.