Excellent hotel. Apartment room is very large and the views from the room were incredible. We ate at the restaurant and had room service a few times, the food was incredible and very reasonably priced compared to other European destinations. The staff were very friendly and accommodating. This truly is a 5 star hotel. If we ever return to Bansko to go skiing again, we will definitely stay at this hotel again. The only couple of negatives was that it's advertised as a ski in/ski out hotel, which isn't strictly true as it's a 5 min walk to the Gondola. Although, location is still perfect. Secondly, sound proofing could be enhanced as we could hear our neighbours at times. Overall, excellent, clean, safe, convenient hotel that delivered excellent value for money.