OK - I want to be fair here. This is not a full service hotel, it is serviced apartments that are run by what seems to be an individual owner. We went in January, so many businesses in Crete were closed for the low season. Upon arrival, the proprietor seemed surprised to see us and we were the only guests for the time we were there. There was some kind of issue with communication between Expedia and the proprietor, so that was the reason for the mix-up. After some deliberation, we were checked in and provided a room. Check-in was a little odd because the proprietor had to turn on the power, hot water heater, and make sure there were linens in the room, etc.. It was off putting for our first time in Crete and compared to the hospitality we received in other parts of Greece. The apartment itself is OK, but the bathroom is kind of a joke. There was no shower curtain (water gets everywhere when you bathe) and very little hot water. The toilet seat fell off a couple times, but was easily put back on. The heater barely heated the bedroom and the floors are made of stone, so the rest of the apartment was pretty cold in the mornings and at night. When we went to check out, the proprietor was not responsive when we knocked on the door a few times. We had to catch our fight, so ended up leaving the key card by the door and left. I think that this place could be nice if you visit in the high season, but our experience was somewhat lackluster. For myself, I would not return.