I stayed here for the second time in 2 years. Hai Yen has a great location, nice rooms, great swimming pool and a lot of nice facilities such as laundry, scooter rentals, taxi to/ from Da Nang Airport available at the reception. From the instant we entered the hotel premises, we had a staff member coming and picking our bags and carrying it to the room. The room had all the facilities- AC, bathroom with hot shower, bottled water, double bed with toilet amenities. The front-desk was very resourceful in making sure to arrange everything for us, and I didn’t have to worry on how to return scooter with flight at 7 am in the morning. They included filling petrol as well, at a slight premium (50 cents in USD) thus saving me a lot of time and hassle in filling petrol. As for our taxi, we changed the time at the last moment and the front-desk was very cooperative in getting it successfully done for us. All this for dirt cheap prices.
The only slight complaint I had is this time the room I got was slightly smaller than last time, when I came alone and got 2 double beds which was lavish. The other thing was that we had a cockroach in the bathroom. I was able to kill the roach without much issues, but it wasn’t great to have this small inconvenience. Of course if we called the staff, they would have helped us out but we didn’t need to. But in an otherwise extremely clean hotel, this was a small annoyance.