Hotel manager was so helpful. Reached out before our arrival to let us know he could help with arranging airport transport, tours, etc.
We also forgot our expensive rain jackets on a tour bus coming back from Lan Ha Bay. We didn’t realize until the next day, when we were checking out. The hotel manager called the tour company, got them to bring our jackets back and then he mailed them to our hotel in Nha Trang. I thought they were gone forever….very thankful for this above and beyond service.
Also, their Pho for breakfast was up there with the best Pho we had in Vietnam.