When we first were checking in, there was a slight snafu with our rooms. Our wonderful front desk gentleman, Ben, sent us to the bar for complimentary drinks while they sorted the situation. As we watched, there seemed to be more than one staff problem arising, which Ben smoothed everything out without batting an eye and a smile on his face. This guy, Ben, is a credit to any establishment, as his customer service skills are exemplary.. every time we saw him over the course of 4 days, he was such a joy to see. Remembered our names and would make us laugh. We loved the place, but he made the stay much more memorable