The hotel is spotless, it is located in a remote area so if you want to go anywhere you will have to take a taxi, or use the free shuttle into Marrakech, but we knew this when we booked and wanted to be out of the City and enjoy tranquility.
The bedroom was again spotless, great size and the bed super comfortable.
The pool areas are great, plenty of beds, one pool is lively and the entertainment is based from there, the other is quieter.
The Spa is well served and the treatment options extensive, I can honestly say that the masssge I had there was the best I have ever experienced!
The food is of great quality and variety in the buffet restaurant. We didn’t get to eat in the Al a carte but heard good things. The snack bar was of poor quality when we ate there, and the service poor. The burger was not cooked through and the chicken sandwich tasted of tuna and likely to have been sliced using a dirty knife.
The service is the one thing that lets the hotel down and sets it aside from other 5 star hotels.
The staff are not very attentive, often ignoring you when you want to order a drink at the dinner table and on one occasion, the waiter cleared our table when my Husband and I went to get dessert.
I understand that some guests are rude (and drunk) and I didn’t see much evidence of tipping going on but there is no excuse for rudeness in hospitality.
Overall, a good stay, would consider returning but just be mindful of inferior service.