At 11 pm we complained about excessive noise from the drunk couple in the room next to us. At mid when we complained again, the after hours staff explained to me over the phone that they were staying 4-5 nights and my family only for one night (which makes the drunk couple more important?). They offered to have us move to another room, which if you have two small children, at midnight, isn't going to work. The when i suggested that perhaps he could ask his guests to be quiet and not be outrageously drunk in the hallways, he hung up on me. So just keep that in mind if you stay here, you are more important if you stay more nights. Will NEVER STAY THERE AGAIN!