When I searched something in Fajardo Puerto Rico I was not expecting a 5 star hotel. And it was not, definitely.
TV didn't work (not that I was going to watch it but if you pay the price for services...), but it was more the overall facility that looked pretty ok from the outside but disappointing in the inside. Old bathroom, old kitchen, old bed, old everything. Again, my stay was OK, but the room was not worth the price I paid. Ah, by the way, it is near a massive power plant or something that was quite noisy.