We had booked with my husband one month in advance to stay at this hotel for 3 days. When we arrived they told us they would have to move us to another partner hotel close by, because there was no availability, and come back the next morning.
We were frustrated but they told us there was nothing they could do. Therefore we decided to pass the night to Sol WaveHouse- which there is no comparison to the one we booked, old and bad installations- and go speak to them the next day.
Next day, they told us to speak with the guest relations department, which we did, and could not find us a room, and that the only option was to stay at WaveHouse.
They never offered any benefit for the damage caused, they literally threw us to another hotel, claiming is a better one, they didn´t give us any notice in advance and worse of all the service was terrible