Unfriendly Staff and dubious management practices.
Checked in with a friend on a twin room, and required our passports to check in. Gov't issued ID does not work for them. My friend booked the room via Expedia and was asked for a security deposit at check in. He used his credit card.
Next day I booked my own room via Expedia as I needed more time and space to sleep. I was asked a security deposit at check in and I presented a 100 Euro bill. I was presented a paper receipt/instructions which I thought included a record of my deposit. I did not bother to review it at that time as I was in a hurry to move my stuff.
At check out, I was in hurry to catch my train, I forgot to retrieve my security deposit. I emailed the Hotel to inquire and have them check their records.
I got a reply back saying "SmartHotel does not demand a deposit if booking is made via Expedia". This to me is untrue. In this trip, I was all over Europe for 90 days, and all my hotel bookings were made thru Expedia, and every single hotel I stayed in demanded a security deposit. Really Smart huh!