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Viola Royal Hotel & Spa

4.0 star property
Hotel with restaurant, near Thang Long Water Puppet Theatre

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Photo gallery for Viola Royal Hotel & Spa

Daily buffet breakfast (VND 150000 per person) - Viola Royal Hotel & Spa (Hanoi)
Family Room | Minibar, in-room safe, desk, blackout drapes - Viola Royal Hotel & Spa (Hanoi)
Lobby - Viola Royal Hotel & Spa (Hanoi)
Front of property - Viola Royal Hotel & Spa (Hanoi)
Deluxe Double Room, 1 Queen Bed, Balcony, City View | Balcony - Viola Royal Hotel & Spa (Hanoi)
Viola Royal Hotel & Spa is nestled near the serene Hoan Kiem Lake, offering a tranquil retreat. Unwind with a coffee in the garden or indulge in rejuvenating treatments at the sauna and spa.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Airport transfer
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Sauna
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Airport shuttle
  • Area shuttle
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room, 1 Bedroom

Deluxe Double Room, 1 Bedroom | Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Bedroom

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Balcony, City View

Deluxe Double Room, 1 Queen Bed, Balcony, City View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Queen Bed, Balcony, City View

Highlights

Balcony
Air conditioning
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Minibar, in-room safe, desk, blackout drapes

Family Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
Free bottled water
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Bed

View all photos for Junior Suite (with Window)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (with Window)

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
Free bottled water
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Single Room, 1 Twin Bed

Minibar, in-room safe, desk, blackout drapes

Superior Single Room, 1 Twin Bed

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
Free bottled water
  • 17 sq m
  • Sleeps 1
  • 1 Twin Bed

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  • Free WiFi
  • Air conditioning
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About the neighborhood

Map
06 Luong Ngoc Quyen St., Hoan Kiem Dist., Hanoi

What's nearby

  • Ta Hien Street - 2 min walk - 0.2 km
  • Hoan Kiem Lake - 5 min walk - 0.5 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.5 km
  • Quan Chuong Gate - 5 min walk - 0.5 km
  • Hanoi Old Town Night Market - 7 min walk - 0.6 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 36 min drive
  • Hanoi Gia Lam Station - 5 min drive
  • Hanoi Long Bien Station - 10 min walk
  • Hanoi Railway Station - 26 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Hải Sản - Sea Food - ‬1 min walk
  • ‪New Day Restaurant - ‬1 min walk
  • ‪NYC Pizza - ‬1 min walk
  • ‪Old Corner Coffee Bar - ‬1 min walk
  • ‪Đức long Donerkebap - ‬1 min walk

About this property

Viola Royal Hotel & Spa

Viola Royal Hotel & Spa puts you in a great location, within just a 10-minute walk of Hanoi Old Town Night Market and Hoan Kiem Lake. You can grab a bite to eat at the coffee shop/cafe, or indulge in massages, facials, or mani/pedis. Other highlights include a sauna, a terrace, and a garden.

At a glance

DONE

Hotel size

    • 38 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Restaurant
  • Coffee shop
  • Room service (limited hours)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Spa services
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator

Room amenities

Be entertained

  • 30-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 10 treatment rooms. Services include facials, body treatments, and manicures and pedicures.

Dining

Onsite venue - This restaurant specializes in local cuisine and serves breakfast only.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 150000 for adults and VND 150000 for children
  • Airport shuttle service is offered for an extra charge of VND 414000 per vehicle (one-way)
  • Area shuttle service is offered for an extra charge

Renovations and closures

This property is closed from February 2 2023 to December 15 2023 (dates subject to change).
This property will be closed from January 25 2023 to November 17 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Children & extra beds

  • Rollaway beds are available for VND 200000 per night

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Viola Royal Hotel Hanoi
Viola Royal Hotel
Viola Royal Hanoi
Viola Royal
Viola Royal Hotel & Spa Hotel
Viola Royal Hotel & Spa Hanoi
Viola Royal Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Viola Royal Hotel & Spa currently open?

This property is closed from February 2 2023 to December 15 2023 (dates subject to change).

Does Viola Royal Hotel & Spa offer free cancellation for a full refund?

Yes, Viola Royal Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Viola Royal Hotel & Spa?

Sorry, pets aren't allowed.

Is airport shuttle service offered by Viola Royal Hotel & Spa?

Yes, an airport shuttle is available. The charge is VND 414000 per vehicle one-way.

What are the check-in and check-out times at Viola Royal Hotel & Spa?

You can check in starting at 2:00 PM. Check-out time is noon.

What is there to do at Viola Royal Hotel & Spa and nearby?

Viola Royal Hotel & Spa has a sauna and a garden.

Are there restaurants at or near Viola Royal Hotel & Spa?

Yes, there's an onsite restaurant that offers local cuisine.

What's the area around Viola Royal Hotel & Spa like?

Viola Royal Hotel & Spa is a short 7-minute walk from Hoan Kiem Lake and 5 minutes' walk from Hanoi Old Town Night Market.

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Reviews

Viola Royal Hotel & Spa Reviews

8.4

Very Good

8.6

Cleanliness

9.0

Location

9.0

Staff & service

8.2

Property conditions & facilities

Reviews

8/10 Very good

Chambre petite nous avons du en changer Sinon hôtel bien situé au cœur de la vielle ville
ROLPH, 2-night trip

10/10 Exceptional

super friendly and helpful front desk staffs. located in the middle of old quarter and easy access to transport , shops and foods. few halal restaurant located nearby. super clean hotel. highly recommended
3-night trip

6/10 Good

在酒吧一條街.附近很熱鬧.~餐點一般.
CHANG, 3-night trip

8/10 Very good

Pros-Clean room with comfortable bed, nice bathroom and excellent shower. Location is also good with a nice breakfast. The bellboy was especially helpful and courteous to us especially when we had a problem. Cons- the room was too small and the window was on the hallway side. Also their credit card machine was broken so we had to pay cash. It would have been nice to notify their guests before checking out so they can be prepared to have the cash.
Mark, 1-night trip

8/10 Very good

Location very walkable

The location is right in the middle of everything. It was easy to walk to Giang Cafe, Beer Street, the lake, and everything else in Old Quarter. The staff was caring and kind. The breakfast was alright too.
Danielle, 2-night trip

10/10 Exceptional

Beautiful hotel, great location, lovley staff, delicious breakfast. We realy enjoy
Karmen, 1-night trip

8/10 Very good

インテリアが素敵でした。 朝食は豊富でとても美味しかったです。 立地的に便利でした。
5-night trip

6/10 Good

Not like the photos. Very run down. My room was very mouldy and smelly. Only cold water from the shower. Breakfast was disappointing. My numerous emails and messages about being picked up from the airport were ignored. Location was excellent though.
2-night trip

10/10 Exceptional

Ophold i Hanoi.

Rigtig god velkomst og service hele vejen igennem. God morgen mad. Har været i Hanoi flere gange og kan godt anbefale dette hvis man vil have et god og billigt ophold.
Bendt, 2-night trip

10/10 Exceptional

Parfait

Tout était parfait. Rien à redire! C'était hyper propre, confortable et le personnel était incroyablement gentils et attentionnés
Émilie, 2-night trip

8/10 Very good

Good place to stay and good location
Angelo sanchez, 5-night trip

2/10 Poor

사진과 완전 다른곳에 보내고 전혀 책임없는곳

4일동안 있어야 하지만 일단 하루 자고 리뷰 남깁니다 분명 슈페리어룸의 사진을 보고 예약을 했습니다 분명 슈페리어룸의 사진이었습니다 하지만 막상 방을 받으면 호텔 옆건물의 아주아주 작은방으로 보냅니다 다음날 따지니 어느사이트이서 예약했냐고 묻길래 호텔스닷컴이리고하고 사진을 직접 보여줬더니 사진이 잘못되었다고만 합니다 전 그사진을 보고 예약하였다고해도 똑같은 소리만 합니다 책임은 저희몫인가요?? 사진이 잘못되었으면 호텔측에서 서비스 해서라도 책임을 져야하는거 아닌가요?? 한국에 돌아가면 호텔스닷컴 본사에 컨플레인 걸겠습니다 그리고 한국인을 무시 하는곳 이라고 sns에 알리겠습니다
JungGeun, 4-night trip

10/10 Exceptional

We Like everything of this hotel. They are amaging.
1-night trip

8/10 Very good

Excellent place to stay!

Very convenient location to immerse yourself in the Vietnamese culture, food and nightlife. The staff were extremely accommodating - willing to help with any task, which made our stay very easy and comfortable! Given the cost, kindness of staff and amenities, it is definitely well worth what you pay.
Lizzie, 3-night trip

6/10 Good

旧市街のホテル

旧市街にあるホテルで、遊びと観光には良い場所で、スタッフも良い方です。 ホテルは、本館は良いと思いますが、シングルは別館でそこが古く、狭い部屋です。
1-night trip

4/10 Fair

シングルはお勧めしない

ホテルの本館の部屋は写真の様に良いのでしょうが、シングルは別棟で小さく荷物を開けるスペースもない程。寝るだけなら良いけれど、もう一度と泊りたいとは思わない。 冷蔵庫の中には、前に泊った人の飲みかけの水が入っており、チェックアウトする際、コカコーラを飲んでいると言われました。考えれば前に泊った人のチェックアウト後の確認をしていなかったのだろう
2-night trip

10/10 Exceptional

Pleasant Welcome to Hanoi

The reception staffs were exceptionally helpful and friendly. And very welcoming and knowledgeable. They spoke very good English and communicated well.
1-night trip

8/10 Very good

Bien desayuno. Pudimos dejar las maletas para no tener q cargar con ellas para ir a Sapa. Muy bien situado. A 3 min andando de donde se coge el bus a Sapa Habitacion pequeña
2-night trip

10/10 Exceptional

Would recommend Feels like being in a royal palace. Reception staff is very friendly and helpful, room was clean, big and with very nice design. Buffet breakfast on 6th floor is overlooking the houses around the area and food was good - freshly made omelette available. It was always good to come in to peaceful & cool room from “messy” streets.
2-night trip

10/10 Exceptional

Hyggelig og bra plassert hotell med god service.

Veldig bra service. Fine rom, dog noe trange og badet var fint, men kunne vært litt renere spesielt rundt badekaret. Veldig behagelige senger. Frokosten var ganske enkel men god, man kan få omelett ved bestilling. Plassert nærme det aller meste. Generelt veldig bra opplevelse, men kanskje noe spesielt dekor.
3-night trip

8/10 Very good

Great location, lovely staff, good breakfast. However, the rooms need to be modernised with better bathrooms and amenities.
P, 2-night trip

10/10 Exceptional

ดีค่ะ

ห้องพักสวย สะอาด พนักงานบริการดี อาหารเช้าอร่อย ไม่ไกลจากทะเลสาบคืนคาบ
1-night trip

8/10 Very good

À recommander !

Joli hôtel aux décors originaux. Personnel très accueillants et disponibles. Chambre propre et confortable. Bonne situation se situe en plein centre donc beaucoup de boutiques restaurants et bars pas loin... Très bon petit déjeuner.
Marie, 1-night trip

10/10 Exceptional

All is well

Staff is friendly, room is nice, hotel location is strategic , eveything is good , 100% recommendation.
HONG, 2-night trip

10/10 Exceptional

Strategic location in old quarter, walking distance to major tourist area. The staff are very friendly and helpful especially Ms Amy Nguyen. A worth to stay place in Hanoi Old Quarter.
Brandon, 1-night trip