It is quite rare for me to walk into a hotel, hostel or apartment and feel elated at how cool the place is - I just see places to stay as a bed and roof over my head for the night, but this was a really nice place. Almost everything was modern, clean and comfortable... apart from the mattresses - they were rock solid and stained but the bedding and sheets were all clean and comfy. Having said this, my friends liked the firmness, so it's all down to personal preference,
So apart from the solid mattresses, the only other downside was the lack of air-con; I appreciate this wouldn't normally be needed, but our stay saw highs of 25 degrees Celsius. There is a fan in the room but it would've just been nice to walk into an ice cold apartment after a hot sweaty day,
Help is always at hand through the online chat, they usually respond within 10 minutes.
Location was perfect for us - we're all in our 20s and don't mind walking, but if you're on the older side or have accessibility issues, you might find it a bit of a struggle; there is a tram-stop nearby, but there is still a big hill to contend with, just something to bear in mind,
On the whole, I'm really really happy with the place and if I were to ever return to Prague, I'd come back here without a doubt.